Information We Collect

When you engage with our services or visit our website, we may collect various types of information. This helps us provide better service and understand how people use our offerings.

Personal Information You Provide

You might share information with us directly when you fill out forms, request consultations, or sign up for our webinars. Here's what we typically collect:

• Your name and business title
• Email address and phone number
• Company name and industry details
• Specific requirements for presentation services
• Payment information for billing purposes
• Correspondence and communication records

Information Collected Automatically

Our website gathers some technical data automatically. This isn't about tracking you personally but understanding how our site performs and where we can improve things.

How We Use Your Information

We're not in the business of collecting data for its own sake. Everything we gather serves a specific purpose related to providing quality financial presentation services to Australian businesses.

Beyond the basics of getting work done, we use information to:

• Process payments and maintain accurate financial records
• Send updates about webinars and educational content you've expressed interest in
• Respond to your questions and support requests
• Improve our website based on how people actually use it
• Comply with Australian tax and business reporting requirements
• Protect against fraud and unauthorized access

We don't sell your information to third parties. That's not our business model, and frankly, it's not how we want to operate.

Information Sharing and Disclosure

Sometimes we need to share information with others to get things done. But we're selective about who gets access and why.

Service Providers

We work with carefully selected companies that help us run our business. This might include cloud hosting providers, payment processors, or email service platforms. These partners only get access to the information they need to do their specific job, and they're contractually required to protect your data.

Legal Requirements

Like any Australian business, we're required to disclose information when legally obligated. This includes responding to court orders, complying with tax regulations, or cooperating with law enforcement when legally required.

Your Rights and Choices

You have significant control over your personal information under Australian privacy law. These aren't just theoretical rights – we've set up processes to make them practical.

To exercise any of these rights, contact us using the details at the bottom of this page. We'll verify your identity first – a reasonable security measure – and then process your request promptly.

Data Security and Storage

We take reasonable steps to protect information from unauthorized access, loss, or misuse. Our approach includes technical safeguards, access controls, and regular security reviews.

• Encrypted data transmission using industry-standard SSL technology
• Secure cloud storage with Australian-based servers where possible
• Limited employee access based on job requirements
• Regular security audits and software updates
• Secure destruction of physical documents containing personal information

That said, no system is completely impenetrable. We do our best to protect your information, but we can't guarantee absolute security. If you suspect any security breach involving your account, let us know immediately.

Data Retention

We keep information for as long as necessary to provide services and meet legal obligations. For most client data, this means:

• Active client information: Duration of business relationship plus 7 years for tax purposes
• Webinar registrations: 2 years from last interaction
• Marketing communications: Until you unsubscribe or 3 years of inactivity
• Website analytics: Aggregated data retained indefinitely, individual data 26 months

Cookies and Tracking Technologies

Our website uses cookies – small text files stored on your device. These help the site function properly and give us insights into how people use our services.

Essential cookies keep the site running and remember your preferences during a visit. Analytics cookies help us understand which pages get viewed most and where people lose interest. You can disable cookies through your browser settings, though this might affect site functionality.

We don't use advertising cookies or share cookie data with advertising networks. Our focus is understanding our own site performance, not tracking you across the internet.

International Data Transfers

We primarily store data within Australia, but some service providers we use operate internationally. When information leaves Australia, we ensure adequate protections are in place through contractual safeguards and careful provider selection.

If you're outside Australia and choose to engage our services, your information will be transferred to and processed in Australia under Australian privacy laws.

Children's Privacy

Our services target businesses and professionals, not children. We don't knowingly collect information from anyone under 18. If we discover we've inadvertently collected such information, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active clients via email and update the effective date at the top of this page.

Continued use of our services after changes indicates acceptance of the updated policy. If you disagree with changes, you have the right to discontinue using our services.

Australian Privacy Principles Compliance

venalorixeo operates in accordance with the Australian Privacy Principles set out in the Privacy Act 1988. If you believe we've breached your privacy rights, you can file a complaint with us first. We'll investigate and respond within a reasonable timeframe.

If you're not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner at oaic.gov.au.